Title: EN_Basics of communication, administration and customer service

Role: Õppija/Student — Students generally have less privileges within a course.

Section 1
  Teated õppijatele / News Forum
Learning Outcomes
1. Basics of Communication
  1.1. Introduction
  1.2. Theories of Communication
  Exercise I
  Exercise II
  Exercise III
  Exercise IV
2. Conversation Techniques and Rules
  2.1. Conversation Techniques and Rules
  Exercise V
  Exercise VI
  2.2. A guideline for convincing and purposefully argumentation
3. Different ways of Communication with clients
  How to communicate with customers
  How to present at a pitch
  Managing conflict situations
Communication in the team
  Communication in the team
Cultural differences in communication
  Intercultural Communication